Shipping & Return Policy

Last Updated: September 2026

At House of Valé by Joules Valé, we thoughtfully curate products from a selection of independent brands, makers, suppliers, and fulfillment partners. House of Valé serves as a curated shopping destination, which means many of the products available through our store are produced, packaged, and/or shipped directly by their respective suppliers.

Shipping & Fulfillment

Because products may be fulfilled by different suppliers, items within the same order may ship separately and arrive at different times.

You may receive multiple packages, shipping confirmations, and tracking numbers for a single order. This is normal and does not mean any portion of your order is missing.

Shipping and processing times may also vary by product and supplier. Any estimated delivery dates provided at checkout or after purchase are estimates and are not guaranteed.

Please carefully review and confirm your shipping address before completing your purchase. House of Valé is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Order Delays

Once an order has been transferred to a shipping carrier, transit times are outside of our direct control. Delays caused by carriers, weather, holidays, customs, or other circumstances outside of House of Valé's control do not qualify an order for a refund.

If your order contains multiple products, please review the tracking information for each shipment before contacting us regarding a missing item.

Final Sale — No Returns or Refunds

All purchases from House of Valé are final sale.

Due to the nature of our curated products—including personal-care, self-care, beauty, fragrance, bath and body products, books, journals, digital goods, and other personal-use items—we do not accept returns, exchanges, or refunds for change of mind, preference, scent preference, incorrect selection, or other buyer-related reasons.

Please carefully review product descriptions, dimensions, ingredients, specifications, and other available product information before purchasing.

Damaged, Defective, or Incorrect Items

Our final-sale policy does not limit any rights you may have when an item arrives damaged, defective, materially different from what was ordered, or incorrect.

If you experience an order issue, please contact House of Valé promptly after delivery with your order number, a description of the issue, and clear photographs of the product and packaging. We will review the issue and, when appropriate, coordinate with the applicable supplier or fulfillment partner to determine the available resolution.

Please do not return an item to the address shown on your package unless you have received specific return instructions from us, as products may originate from different fulfillment locations.

Digital Products

Digital products are delivered electronically and are final sale once purchased or delivered. Digital purchases cannot be returned, exchanged, or refunded except where required by applicable law.

Questions About Your Order

Although some products are shipped directly by our suppliers and fulfillment partners, your purchase is made through House of Valé by Joules Valé. If you have a question or problem with an order, please contact House of Valé directly rather than the supplier so we can assist you.

By placing an order with House of Valé, you acknowledge and agree that products within your order may be fulfilled and shipped separately by their respective suppliers and that the shipping and final-sale terms above apply to your purchase.

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